WinVibe Privacy Policy

Winvibe is one of Bangladesh's most trusted online gaming platforms. We believe your personal information belongs to you alone — which is why our Privacy Policy is built to ensure your maximum protection.

This Privacy Policy applies to the winvibe website, mobile app, and all related services. By using any winvibe service, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using winvibe's services.

Winvibe adheres to international data protection standards, and our Privacy Policy is updated from time to time. The latest version is always available on this page.

Winvibe only collects the information strictly necessary to operate the platform's services. We never collect unnecessary or excessive data.

Winvibe can never read your password directly — it is always stored in encrypted form. Your full payment card number is never stored on winvibe's servers.

Winvibe collects your information through several methods. Each approach is transparent and based on your consent.

• Directly Provided: Information you provide directly during registration, login, deposit, or withdrawal.
• Automatic Collection: Data is collected automatically through cookies, log files, and web beacons during platform use.
• Third Parties: Information received through payment providers and identity verification agencies.
• Device Information: Device operating system, IP address, and browser information collected during app usage.
• Communication Records: Information you share through support chat or email.

Winvibe uses your information solely for specific, legitimate purposes. Your data is never used for any purpose without your consent.

• Account creation and management — to keep your account active and ensure its security.
• Identity Verification (KYC) — to meet legal obligations and prevent fraud.
• Payment Processing — to complete deposits and withdrawals quickly and securely.
• Customer Support — to assist you with questions and resolve any issues.
• Promotional Communications — to send you offers and updates based on your consent.
• Responsible Gaming — to monitor gaming behavior and provide support to at-risk members.
• Platform Improvement — data analysis to enhance the user experience.
• Legal compliance — to fulfill valid requests from government or regulatory bodies.

Winvibe never sells your personal information to advertisers or any third parties.

Winvibe is highly cautious about sharing your personal information with third parties. Only limited data may be shared in the specific circumstances outlined below:

• Payment Providers: With relevant mobile banking and e-wallet providers to process deposits and withdrawals.
• Identity Verification Agencies: With a licensed agency to complete the KYC process.
• Technology Partners: With cloud service providers and cybersecurity firms for platform operations.
• Legal Authorities: In response to a valid, written request from a government or regulatory authority.
• Auditor: With licensed audit firms for financial and regulatory audits.

In the event of a business merger or acquisition, your data may be transferred to the new operating entity, and you will be notified in advance.

Winvibe uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help recognize you on your next visit.

• Essential Cookies: Essential for core platform functions — such as login sessions and security.
• Functional Cookies: To remember your preferences and settings — such as language and theme.
• Analytics Cookies: To understand platform usage patterns — fully anonymized.
• Security Cookies: For fraud detection and account security.

You can disable cookies at any time through your browser settings. However, doing so may limit some platform features. Disabling essential cookies may interfere with login and payment functions.

Winvibe employs industry-leading technology and methods to protect your data. Our security framework operates across multiple layers, so if one layer fails, the others remain active.

• All data transfers are encrypted via HTTPS protocol.
• Automated alerts for suspicious logins or transactions.
• Employee data access is audited on a regular basis.
• Penetration testing and security assessments are conducted on a regular basis.
• In the event of a data breach, affected members will be notified within 72 hours.

Please note that no organization can guarantee 100% security over the internet. It is important that you keep your password confidential and change it regularly.

As a winvibe member, you have specific rights over your personal information. We always respect those rights.

To exercise any of these rights, email [email protected]. winvibe will respond to your request within 30 business days.

Winvibe retains your information only for as long as necessary. Retention periods vary depending on the type of data.

• Account Information: For the full duration that the account remains active.
• Transaction Records: At least 5 years from the date of last transaction (legal obligation).
• Communication Records: 2 years from the date of last contact.
• KYC Documents: At least 5 years after account closure (regulatory requirement).
• Log Files: Typically 12 months .
• Cookie Data: 30 days to 1 year, depending on the cookie type.

After account closure, winvibe retains necessary information for the period required by applicable laws and regulations. Once that period expires, the data is securely deleted or anonymized.

Winvibe strictly prohibits providing services to anyone under the age of 18. Protecting the privacy and safety of minors is winvibe's top priority.

• Age verification is mandatory at the time of registration.
• A government-issued ID is required to verify age as part of the KYC process.
• If we become aware that an account belongs to someone under 18, the account will be immediately closed and all associated data will be deleted.
• If a parent suspects that an account on winvibe has been created using their child's identity, they can report it to [email protected].

Winvibe reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new services, or security improvements.

• Members will be notified by email of any significant changes.
• Notice will be given at least 30 days before the updated policy takes effect.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of winvibe after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any questions, complaints, or requests regarding our Privacy Policy or your personal data, please contact the winvibe support team. We respect your privacy and are ready to address any concerns you may have.

For deletion or correction requests, you may be required to provide certain information to verify your identity.